Managing the Intimidating and Disrespectful Customer
Is the Customer Always Right?! Yes, we’ve all had them in our classes. The intimidating members who make the dubious task of teaching a fun and free spirited exercise experience a gut wrenching, living helllllllllllll! Sally Sour Puss, Nora Know-It-All, Zachary the...
What’s Your Focus as a Group Fit Pro?
“Aging is a Team Sport.” ~Dr. Bill Thomas. Let that quote sink in. How perfect. It inspires, motivates and humbles me. Every one of my participants needs a team, and we’re all getting older every day. I assert that WE need a team too, whether that is as family...
How to Keep the Gym Active During the Summer Months
If you have been in the fitness industry for any length of time as an instructor or GX manager, you know that the summer season for group fitness can seem somewhat discouraging. While all the outdoor playtime is nice, your bottom line pays the price. Clubs and...